I forgot my password, what do I do?

Click the forgot password link on the navigation bar and follow the instructions from there. If you don't remember your security questions, please contact your campus service center or the IT department (304-214-8826)

I can't remember my security questions.

You'll need to contact your campus service center or the IT department (304-214-8826) to log in.

Can I reset my own security questions?

Yes. From inside the student portal, click Update Security Questions in the upper right hand corner.

Why can't I access N.O.W.?

Ensure pop ups are enabled in your browser. For google chrome, click here, for mozilla firefox click here, for internet explorer click here.

If enabling pop ups doesn't work, please contact the IT department (304-214-8826). Northern accepts no responsibility for damages done to your machine in attempting to make these changes. Please follow the instructions and there should be no issues.

Why can't I register for classes?

Registration dates vary each term. Make sure you remain in contact with your advisor to get your registration PIN when registration opens for the semester. You should also check for and resolve any holds on your account.

I can't access Blackboard.

Ensure pop ups are enabled in your browser. For google chrome, click here, for mozilla firefox click here, for internet explorer click here.

If enabling pop ups doesn't work, please contact the IT department (304-214-8826). Northern accepts no responsibility for damages done to your machine in attempting to make these changes. Please follow the instructions and there should be no issues.

If you need help outside of college operational hours, please contact the 24 hour Blackboard Helpdesk: 1-800-253-1558 Press 1

I can't access my email from my phone.

Password differences

If your student portal password won't let you sign into your student gmail account, please try changing your student portal password before contacting anyone for help. It may take up to 24 hours for your portal password to sync to gmail.


Android issues

If you have an android phone, gmail may default to your personal email address when signing in through the portal.

If this happens, click the menu icon on the top left of your browser once the gmail web view has loaded. Once there, click your email address at the top of the screen.

A menu should appear asking you which account you want to use, click your student account which will end with @mail.wvncc.edu

If the above steps don't work, bring your phone into the IT department on your campus.